Refund policy

Return & Refund Policy

Veecap Goods is operated by Veecap International. You may request a return within 14 days after receiving your order.

Return eligibility

For change-of-mind returns, items must be unworn, unused, unwashed, with tags and in their original packaging. Please provide your order number or proof of purchase. Standard products remain eligible under these conditions even when made to order. Products made to your personal specifications or personalized for you cannot be returned for a change of mind. This exception does not affect claims for faulty, damaged, incorrect or misdescribed items, or rights required by applicable law.

How to request a return

Email sales@veecapgoods.com or info@veecapgoods.com within 14 days of delivery. Include your order number, reason for return and photos if the item has a problem. Contact us before sending the item so we can confirm eligibility and provide instructions.

Approved returns address:
Veecap International
Defence Road Near Nadra Office
Sialkot 51310, Pakistan

Return shipping costs

Customers pay return shipping for change-of-mind returns. Veecap International covers reasonable approved return shipping costs when an item is faulty, damaged or incorrect. Contact us first so we can arrange or authorize the return method. Retain your shipment receipt and tracking details.

Faulty, damaged or incorrect items

Please inspect your order on delivery and contact us promptly if there is a problem. We will investigate and arrange an appropriate replacement, repair or refund. Personalized items are also covered when faulty, damaged, incorrect or not as described.

Exchanges

Contact us to request an exchange. We will confirm availability and return instructions. If an exchange cannot be arranged, an eligible return may be refunded so you can place a new order.

Refunds

We will notify you after receiving and inspecting your return and confirm whether the refund is approved, with a reason if declined. Approved refunds are processed within 10 business days after approval, normally to the original payment method. For paid cash-on-delivery orders, we will agree a suitable refund method with you. Your bank or payment provider may need additional time to post the refund. If you have not received a refund after 15 business days from approval, please contact us.

For change-of-mind returns, original delivery charges are not refunded unless required by applicable law. Where we supplied a faulty, damaged or incorrect item, applicable original delivery charges are included in the approved refund. No restocking fee is charged.

Cancellation before delivery

You may request cancellation within 24 hours of placing an order. See our Shipping & Cancellation Policy for details.

Complaints and statutory rights

We acknowledge complaints within 2 business days and aim to resolve them within 7 business days. See our Contact & Complaints page. This policy does not limit rights that cannot be excluded under applicable consumer law.

Phone: +92 302 1629541